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Help & FAQ

Here are some answers to the most common questions we get. If there is anything else we can help you with, Gita is here for you! 

Email | hello@sukkhacitta.com
WhatsApp | +62 821 4102 1688



  • What's your return policy?

    Is your purchase not the right size or not quite what you expected? We accept returns within 14 days of receiving your order. For all returns, please contact us via hello@sukkhacitta.com, stating your order number and why you would like to return your item.

    Please note that we only offer refunds in store credit for the item's value. Unfortunately, we are unable to refund shipping fee. Furthermore, your items must be returned in their original packaging and in the same, unworn state in which you received them. Please do not wash clothes you'd like to return. Click here to learn more.

    Due to the complexities of international shipping, we'd like to suggest customers from outside of Indonesia to refund your order for store credit before ordering a new item. As we mention above, please make sure to return the item(s) you'd like to exchange in their original packaging and state (unworn, unwashed). Please find more information in the FAQs below.

    We strive to always be better. We’d like to hear why you return your items so that we can continue to improve. If there’s anything you’re unhappy with, please let us know so we can fix this for other customers.

  • Can I try on your clothes?

    Yes! You can make an appointment to visit our boutique in Alam Sutera. The perfect chance to finally try on that piece you've been eyeing for a while ;) And of course to have your measurements taken in case you'd like to custom something.

    Contact Gita today to make your appointment (yay)!

  • How do I wash your clothes?

    The short answer: For all of our clothes we recommend handwash with mild (i.e. bleach free!) detergent. For more information, have a look at our quick and easy Washing Guide :)

  • Will I receive customs/import duties?

    Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. Unfortunately, we are not in control of this as customs charges are subject to your local government.

  • I waited - now the piece I'm in love with is sold out :( Will you be restocking?

    As everything is handcrafted, it takes a lot of time to make. We produce in very limited quantities to avoid overproduction (a leading source of pollution in the fashion industry). That means that essentially all of our collections are limited edition and aren’t always restocked. When things sell out, we try to restock as soon as we can, but the health of our planet, you, and the artisans who make your clothes always comes first.

    That being said, if you've been eyeing a piece, get it while it's available!

  • Why do we never see sales?

    What does a sale mean? It means you're producing more than what the world needs and that piece's value has to be lowered to get rid of it. It all comes from the norm of overproducing and excess, pressured to launch new things every season.

    But we wanna do things differently. Shake things up, gently. So we'd rather produce better and make sure all the proceeds from your purchase change the world through our Artisan Development Programs.

  • What's the Health Protocol of your boutique?

    We're glad you asked! We take your health and that of our team very seriously. That's why we have very strict protocols in place:

    (1) We only allow visits by appointment - with a maximum of three appointments per day. All viewings will be truly private. Meaning you and your friend/ family member will be the only guests :)

    (2) We sanitise our boutique and fitting rooms before and after every visit. While transmission from clothes is unlikely, we thoroughly steam all pieces that were tried on and quarantine them for 24h.

    (3) Our team wears masks and we kindly ask you to do the same for the duration of your visit.

    (4) We have a HEPA H14 filter running in our boutique at all times.

    (5) We have plenty of hand sanitizer ready for you!

    We hope to see you soon at our boutique. To make an appointment and learn more about our protocols, contact Gita :).